Confronting Confrontation: 3 De-Escalation Tactics For Condos And HOAs
In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry. The feedback and responses indicated several common concerns for the future of the CAM industry, and highlighted a variety of interesting issues including concerns about […]
How To Reduce HOA Violations Within Your Community
HOA violations: It’s the number one reason why some homeowners have an unspoken (or rather loudly spoken) disdain for homeowners associations. And the people who feel the brunt end of violations woes are the employees of community association management companies who face the highest level of stress and burnout in recent years: the property and community managers, […]
3 Ways To Improve Customer Service (While Cutting Time Spent With Customers)
Customer service comes from everywhere nowadays. It’s not just over the phone – it’s a Facebook post, or a question on Nextdoor, or a DM from Instagram. And the customers? Well, let’s just say they’ve been a bit more dramatic lately. Long separations and grueling uncertainty resulted in an uptick in poor customer behavior across nearly every […]
5 Tips To Reduce Holiday Stress At Work
The holidays are supposed to bring joy and togetherness, but for many employees, it’s simply added pressure. From trying to complete month-end reports before Thanksgiving to managing added homeowner stress, the shortened November and December months can put any employee into burnout mode fast. Plus, let’s not forget that everyone is dealing with their own […]
Summer Maintenance Checklist For HOAs
The summer season is regularly a time of leisure. School is out, kids go away to camp, and families are booking vacations for several weeks out of the season. But the season isn’t a break for community and property managers. Within every HOA in the United States, maintenance is critical during the summer season. If […]
Four CAM Leaders Share Their Secrets To Success
Business ownership is tough regardless of the industry. But in the community association management industry, it can be grueling. From moving homeowner priorities to an almost impossible to-do list for community and property managers, it is very difficult to scale one’s organization while staying on top of tasks and responsibilities. We may be a bit biased […]
5 Ways Community Managers Can Prep For The Spring And Summer Season
As a community association manager, the start of the Spring and Summer season always requires heavy planning and organization. In a world that is still reeling from a global pandemic, preparation is far more complicated. Getting started now with your plans for the warmer weather will help your homeowners feel engaged and connected with your […]
Browser Tab Overload
How many browser tabs do you have open on your computer right now? If you’re like most of us on an average work day, you have your inbox opened, an email response you’re drafting to a customer, an article someone forwarded to you that morning, your Facebook feed, and a slue of excel files and […]
5 Tips To Improve HOA Communications
Healthy communication is the key to successfully managing homeowners’ associations. HOAs need to keep its members informed about any changes in the association’s rules, important announcements, and business matters, such as how the board spends the HOA’s money. Communication can also enhance the quality of the HOA by fostering a greater sense of community among members. […]
Tips To Reduce HOA Violations
No one likes homeowner association (HOA) violations. Board members don’t like to see people break the rules, residents don’t like being penalized, and HOA managers don’t like to play the role of the enforcer. But HOA rules are important for the overall success of the community. Many HOA rules cover noise, parking, holiday decorations, landscaping, […]