4 Ways Cephai Makes Pool Season a Breeze for Community Managers

It’s that time of year when school’s out, community pools are opening, and neighbors get to reconnect during the busy summer social season. Many look forward to the easygoing summer months all year, but things aren’t as laid-back for community managers and board members. For them, early summer brings constant pool-related queries from homeowners, endless […]

The Call to Redefine Community

homeowner on phone

  Connecting neighbors by pivoting from mundane to meaningful. The word “community” has two definitions: (1) a group of people living in the same place or having a particular characteristic in common, and (2) a feeling of fellowship with others as a result of sharing common attitudes, interests, and goals. When you think about neighborhoods […]

The Latested Updates on The Corporate Transparency Act

Decoding the Corporate Transparency Act for HOAs and Association Management Companies On March 4th, a federal court ruled the Corporate Transparency Act unconstitutional. That’s welcome news for the association management industry, which argues that volunteer-led civic organizations shouldn’t be held to the same requirements as other corporations and that the law unintentionally impacts community organizations. […]

How Spectrum Association Management Got 130,000+ Homeowners to Adopt its Mobile App

“If you build it, they will come.” This strategy may have worked for Kevin Costner’s character in Field of Dreams, but in the tech industry, we know there’s a lot more to launching a successful product. You must build it and encourage adoption, and the latter can prove challenging for association management companies rolling out […]

Recap and Takeaways | CAI Nationals 2023

CAI Takeaways

So much community. So much fun. CAI National 2023 Recap. Who is still catching up on their rest from CAI National this year? We don’t blame you. The national conference was TEXAS BIG and included a lot of good music, good food, good conversations, and great community. It was an honor for CINC to be […]

How To Maintain Business Continuity Throughout Board Member Turnover

In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry. The feedback and responses indicated several common goals shared by community association trustees, such as rising concerns about maintaining business continuity throughout board member turnover. […]

Confronting Confrontation: 3 De-Escalation Tactics For Condos And HOAs

In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry. The feedback and responses indicated several common concerns for the future of the CAM industry, and highlighted a variety of interesting issues including concerns about […]

How To Reduce HOA Violations Within Your Community

HOA violations: It’s the number one reason why some homeowners have an unspoken (or rather loudly spoken) disdain for homeowners associations. And the people who feel the brunt end of violations woes are the employees of community association management companies who face the highest level of stress and burnout in recent years: the property and community managers, […]

3 Ways To Improve Customer Service (While Cutting Time Spent With Customers)

Customer service comes from everywhere nowadays. It’s not just over the phone – it’s a Facebook post, or a question on Nextdoor, or a DM from Instagram. And the customers? Well, let’s just say they’ve been a bit more dramatic lately. Long separations and grueling uncertainty resulted in an uptick in poor customer behavior across nearly every […]

5 Tips To Reduce Holiday Stress At Work

The holidays are supposed to bring joy and togetherness, but for many employees, it’s simply added pressure. From trying to complete month-end reports before Thanksgiving to managing added homeowner stress, the shortened November and December months can put any employee into burnout mode fast. Plus, let’s not forget that everyone is dealing with their own […]