How Spectrum Association Management Got 130,000+ Homeowners to Adopt its Mobile App

“If you build it, they will come.” This strategy may have worked for Kevin Costner’s character in Field of Dreams, but in the tech industry, we know there’s a lot more to launching a successful product. You must build it and encourage adoption, and the latter can prove challenging for association management companies rolling out […]

Recap and Takeaways | CAI Nationals 2023

CAI Takeaways

So much community. So much fun. CAI National 2023 Recap. Who is still catching up on their rest from CAI National this year? We don’t blame you. The national conference was TEXAS BIG and included a lot of good music, good food, good conversations, and great community. It was an honor for CINC to be […]

How To Maintain Business Continuity Throughout Board Member Turnover

In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry. The feedback and responses indicated several common goals shared by community association trustees, such as rising concerns about maintaining business continuity throughout board member turnover. […]

Confronting Confrontation: 3 De-Escalation Tactics For Condos And HOAs

In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry. The feedback and responses indicated several common concerns for the future of the CAM industry, and highlighted a variety of interesting issues including concerns about […]

How To Reduce HOA Violations Within Your Community

HOA violations: It’s the number one reason why some homeowners have an unspoken (or rather loudly spoken) disdain for homeowners associations. And the people who feel the brunt end of violations woes are the employees of community association management companies who face the highest level of stress and burnout in recent years: the property and community managers, […]

3 Ways To Improve Customer Service (While Cutting Time Spent With Customers)

Customer service comes from everywhere nowadays. It’s not just over the phone – it’s a Facebook post, or a question on Nextdoor, or a DM from Instagram. And the customers? Well, let’s just say they’ve been a bit more dramatic lately. Long separations and grueling uncertainty resulted in an uptick in poor customer behavior across nearly every […]

5 Tips To Reduce Holiday Stress At Work

The holidays are supposed to bring joy and togetherness, but for many employees, it’s simply added pressure. From trying to complete month-end reports before Thanksgiving to managing added homeowner stress, the shortened November and December months can put any employee into burnout mode fast. Plus, let’s not forget that everyone is dealing with their own […]

Summer Maintenance Checklist For HOAs

The summer season is regularly a time of leisure. School is out, kids go away to camp, and families are booking vacations for several weeks out of the season. But the season isn’t a break for community and property managers. Within every HOA in the United States, maintenance is critical during the summer season. If […]

Four CAM Leaders Share Their Secrets To Success

Business ownership is tough regardless of the industry. But in the community association management industry, it can be grueling. From moving homeowner priorities to an almost impossible to-do list for community and property managers, it is very difficult to scale one’s organization while staying on top of tasks and responsibilities. We may be a bit biased […]

5 Ways Community Managers Can Prep For The Spring And Summer Season

As a community association manager, the start of the Spring and Summer season always requires heavy planning and organization. In a world that is still reeling from a global pandemic, preparation is far more complicated. Getting started now with your plans for the warmer weather will help your homeowners feel engaged and connected with your […]