E-Books

From marketing to people management, we have the tools and research needed to support your business growth.

Let’s Talk POPS: People Operations

The rise of employee burnout cannot be understated. Let’s talk about People Operations and why it matters to the community association management industry.

Marketing Your Management Company: Brand Adoption

In this guide, we'll review top considerations in a digital world to build client retention and transform a customer into an evangelist. We'll break down how customer service and retention is affected by a digital world and the tools you need to drive communication, engagement, and stickiness.

Marketing Your Management Company: Brand Acquisition

What sets you apart from the competition? Why do your clients stay with you? How do you deliver a world-class experience? In Brand Acquisition, we’ll help you establish value for your brand as you get down to the sale.

Marketing Your Management Company: Brand Attraction

In Part 1, we discussed your overall brand story. Now, we need to move on to the laws of attraction in your association management company. In Brand Attraction, we’ll get down to some of the basics behind lead generation and digital marketing tactics to excite homeowners and future HOA clients.

Marketing Your Management Company: Brand Affinity

Who is your company? What is your mission and vision? Why should HOA board members value you? In this e-book, we’ll help you define your company’s brand identity, positioning and targeting to craft the right message for the right ears so that your brand aligns with your dream client.