White Papers

Utilizing expert opinion and extensive research, our white papers highlight the biggest challenges in association management that executives need to know.

Leading with Awareness and Empathy – How Emotional Intelligence Enhances Community Management

Being smart isn’t enough. Considering the challenges HOAs face when handling bylaws, violations and collections – not to mention the challenges executives face supporting community managers – situational awareness and empathy are crucial to effective communication and leadership. That’s why EQ, not IQ, is the essential factor in leadership.

Association Management Software Buyer’s Guide

Finding the right association management software solution to power long-term growth can be overwhelming. Download this guide to learn what you should consider before reviewing software options, the latest software trends, how to involve key decision makers, and considerations to take for your homeowners.

Insecurity: The Alarming Costs of Data Breaches in the Homeowner Space

A cybersecurity breach within your company won’t just hurt your relationship with impacted clients. It will harm your entire reputation, making it nearly impossible to achieve revenue goals for 2021 and beyond. Luckily, you don’t have to be an IT expert to keep data safe. A few simple steps completed by you and your software provider will prevent your organization from facing irreparable harm.

Customer Retention: Making Your Management Company Sticky

The number three goal for management company executives right now is to improve customer satisfaction, yet less than a quarter are actually measuring customer satisfaction. So how can you improve something you can’t measure? Download this guide to understand ways customer service can be measured in the CAM space, provide measurement and feedback tools, and help your staff as they navigate customer service issues.

Managing to the Generations: A study on homeowner behavior by generation

The ’20s mark a pivotal decade for the United States as each generation enters a new major phase in life: Gen Z enters adulthood, Millennials enter middle age, and Gen X begins to consider retirement. Neighborhoods will start to look remarkably different, especially as more and more Millennials and Gen Zers become homeowners.