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Remember the original installation wizards of early computing days? There were dozens of steps, and while most of the time you could get away with simply clicking “Next >” over and over again, many wizards required some level of real technical understanding. Those wizards got way more complicated before they got simpler, because customization
In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry. The feedback and responses indicated several common interests amongst community association trustee boards, including acquiring highly-specialized (but potentially unnecessary) technology. The
You’re thinking about customer retention all wrong. If unfamiliar with the term, “stickiness” probably doesn’t sound all that appealing. Don’t worry, it’s a good thing. Basically, if a management company is “sticky” it means they have a high customer retention rate. In 2022, CINC Systems surveyed the Community Association Management (CAM) industry to
It’s Time to Reevaluate Customer Satisfaction In early 2022, CINC conducted a survey of community managers, management company executives, and board members throughout the country, with the goal of determining the State of the Community Association Management Industry.The feedback and responses indicated several common interests amongst community association management company executives, including increasing