Industry Trends

Dear reader,

In one of his first interviews as CEO of Apple, with no shortage of PR and manufacturing crises to contend with, Tim Cook famously said, “You can focus on things that are barriers, or you can focus on scaling the wall or redefining the problem.” This is the perfect way to describe our industry’s state of affairs in 2024.

There are indeed plenty of factors threatening growth and success, from skyrocketing insurance costs to high employee turnover and cost-conscious boards. This pressure cooker environment has ushered in a reckoning and the need to pivot from “business as usual.” The most successful and sustainable companies will embrace transformation, turning challenges into growth opportunities.

Last year, we challenged the industry to Rethink Community. Now is the time to redefine our role within communities, from how we do business to the value (i.e., leadership) we can provide during a time of rapid change. With our latest State of the Industry Report, our goal is not only to inform but to empower.

Inside, you’ll find exclusive tips and insights around pertinent topics like:

  • The biggest threats facing the CAM industry and whether associations feel equipped to meet these challenges
  • External trends impacting the industry, such as new legislation, insurance rates, and AI technology
  • How management companies can turn awareness into action when it comes to risks like deferred maintenance
  • Ways to redefine the community manager’s role amid continued burnout and employee turnover
  • Opportunities to diversify revenue streams as the all-inclusive fee structure becomes increasingly unsustainable

Please click here to download your free copy of the report. We also invite you to join our LinkedIn community for more resources, conversations, and camaraderie.


Ryan Davis

CEO, CINC Systems


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