Skilled homeowner board communication takes more than new rules postings or weekly event updates. Your associations’ boards and residents depend on clear, consistent, two-way information. Board members service their residents better with a proactive commitment to keeping them informed. After all, miscommunication between homeowner boards and residents can spell trouble for the communities you manage, and ultimately your growing business.

Your board members should connect individually with their residents to demonstrate that people who personally care about them are leading their associations. Communication works best when delivered through various methods. You and your company need to ensure that homeowners have multiple opportunities to access and receive information.

Effective communication can help circumvent problems and deepen community ties. The more the associations’ residents feel heard and taken care of, the less likely they are to default on fees or want to move. With residents and association boards in harmony, your company can sidestep non-value added activities and focus on increasing profits and portfolio expansion.

For exceptional homeowner experience, board satisfaction, and association retention, your company should not merely satisfy your associations’ needs but exceed their expectations.

Encourage Your Boards to Be Transparent and Accessible

To maintain a smooth-running business, your boards should communicate to homeowners openly, often, and honestly. Speaking effectively to other board members and homeowners is essential. Therefore, each of your boards should nurture a communication strategy containing, minimally, some of the following items:

Furthermore, as part of their communication strategy, encourage your boards to decide on a:

For sizeable associations, committees comprised of resident volunteers can help the board manage its responsibilities while streamlining effective communication. Maintenance, social, newsletter, and welcome committees, for example, can take on tasks and serve as the point of contact for discussions related to their respective area.

Finally, provide your board members with the right software tools to implement their communication strategies.

Homeowner Board Communications and Management Tools

In 2019, the average HOA in the United States served over 200 residents in 76 housing units. As the owner or CEO of an association management company, your portfolio may contain dozens of HOAs and COAs this size.

Communicating with significant and potentially diverse groups of homeowners can be difficult. For your boards to form cohesive communities and effectively reach each resident, they need association management software that incorporates:

A powerful cloud-based association management platform can increase transparency, improve communication, and build trust between your boards and homeowners. Smoother running HOAs and COAs makes it easier for your company to focus on next-level success.