Michael Crew – Homeowner Management Services

Video Transcript

I’m Michael Crew. I’m the owner of Homeowner Management Services.

I have a long history with CINC. I was the original client. We switched our client base to CINC software in January of 2006 the things that I really like about CINC is they have resulted in us retaining our relationship year after year has been the technology platform it’s very solid and that’s critically important.

I’ve had experiences with not solid. So, I think that’s a very valuable asset. The accessibility, that CINC has as the original web-based package my clients use it, my boards uses it from their homes, my architectural committees use it, my managers use it when they’re on vacation, whether they’re in the country or out of the country and that that mobility that accessibility mobility is really valuable.

So we’ve grown our business significantly during the years we’ve had CINC

And the thing that it has really brought to the table for us, in terms of scalability, is that we’ve been able to use a lot of the same processes and procedures year after year after year. Lots of times when you’re scaling up you can’t do that. We have fundamentally the same number of people in our accounting department ten years ago and there’s nothing better than saving labor dollars. You can’t beat that because that’s really where our business is.

So scalability has been really critical to us, you know, nowadays there’s a lot of emphasis on transparency and on giving homeowners access to implement more information than they’ve ever had in the past and CINC allows us to do that because all of the dispersement transactions are online. We scan all of our invoices so our board can go in and look at all the originals. They are emailed financial package, we send a financial package every month to the board members.

So, I’ve known Bill Blanton for a long time

Before CINC was created, he was the president of the bank that we used and I remember my original encounter with them for two reasons. One, this huge guy came in my office and I looked at him and said, I looked up and said, “you must be the bank guy.” Because I couldn’t remember his name right at that moment. I had a particular business problem that I was struggling with, in that my clients wanted us to be able to collect credit card receipts from them for their assessments.

And I had talked to several banks and everybody gave me the. “we will put you in touch with our retail credit card group, which was a terrible answer for homeowners association management company. Bill’s answer was, “I don’t know but I’ll get back to you at the end of the week.” And he came back to us with a really good solution to collect credit card payments that was, that was affordable and flexible. Which is really what we needed. The costs were very prohibitive for retail credit card processing.

And, and I’ve seen that over and over again and CINC, I think, is an outgrowth of that same philosophy

If there’s a better way to do it, and Bill was a leader, in introducing are truly a web-based platform for management. And you know I have to say, I think some of the success of my company was largely based on the tremendous software advantage we had over our competitors who were still using a fetch based server peg platform. So what he has done, he’s been a leader for a long time. And he spent a good, good friend and business consultant during all those years too.

So what I recommend CINC?

Yeah absolutely. I, I would and I have many times as a matter of fact. I’m pretty pleased to say that I’ve had competitors from out of state, because I don’t mind them buying it, come to our offices, camp out for a day or so see how it works and they’ve become sink clients