If you asked any community manager why they chose a career in association management, they likely wouldn’t rave about answering the same homeowner questions repeatedly or spending hours reviewing CC&Rs. Yet, these tedious tasks often dominate their schedules, leaving them chained to their desks.
It’s a dilemma no one wants. Boards and homeowners expect more meaningful engagement, communication, and strategic support from managers; their satisfaction with the management company hinges on the service managers deliver. Meanwhile, managers are stretched thin, leading to widespread burnout, high employee turnover, and deferred maintenance in communities—a costly cycle that impacts both operational efficiency and long-term satisfaction.
Rather than adding headcount or overburdening existing staff, management companies can embrace AI technology that streamlines workflows and frees managers to focus on tasks that drive customer satisfaction, retention, and operational improvement. Enter Cephai, the AI solution that’s revolutionizing the CAM industry!
How Cephai Supports Community Managers Like an Assistant
- Quick data retrieval. Managers spend around 5 hours per week manually looking up things like, “How many violations does this homeowner have?” or “How many ACC requests are pending?” With the CINC Manager app, they can ask Cephai and get the answers in seconds.
- Efficient property inspections. During inspections, Cephai can provide instant access to past maintenance requests and violation histories, enabling them to complete inspections more quickly and accurately.
- Streamlined homeowner communications. Cephai leverages community and homeowner data to draft email responses, saving managers up to 30 hours per week. With Cephai integrated into the CINC Homeowner app, homeowners can easily self-serve, reducing calls and emails to managers.
With Cephai handling routine tasks, community managers can focus on enhancing homeowner engagement and the community experience. They can educate board members through workshops and updates on priorities like budget planning and reserve funds. Managers can also organize social events, strengthening relationships and communities.
Improving Retention and Unlocking Proactivity
The bottom-line impact AI has on businesses is growing. McKinsey’s State of AI report shows that 72% of organizations now use AI, and 65% have adopted generative AI. Those in service operations, including CAM companies, report the most significant cost reductions; 34% cut HR costs by 10–19%.
Imagine how these AI-driven savings could impact your business. With Cephai, associations gain the time and resources to conduct comprehensive reserve studies and build emergency reserves. Deferred maintenance, the industry’s greatest challenge, can now be tackled proactively, as community managers have the bandwidth to perform thorough inspections of common areas—preventing costly repairs and maximizing return on investment.
Cephai is free to CINC Systems customers and available now in the Manager and Homeowner apps, with even more efficiency-driving functionality coming soon. Learn more and take a tour here!
