As tech giants like Google and Apple race to make Generative AI part of everyday life, homeowners’ demand for instant, personalized information and responses will skyrocket. The association management industry, like most other industries, will need to embrace it. But adopting AI is about more than just keeping up with the times.
Investments in Generative AI technology like CINC’s Cephai can yield significant returns and transformative change quickly. Here’s what that might look like for CAM companies in the short and long term.
Month 1: Adoption Campaign Streamlines Homeowner Queries
After a CAM company adopts and launches Cephai in the CINC Homeowner app, it immediately notifies homeowners across channels like direct mail, Web, email, and signage. Instead of waiting days for their community manager to respond,, homeowners can now ask Cephai questions and receive immediate answers.
Month 3: Homeowner Contact Volume Decreases
As more homeowners turn to Cephai for questions about covenants, amenities, payments, and more, managers notice a significant reduction in calls and emails. Cephai saves managers 30 hours per week per association, reducing burnout and freeing time to focus on community and board engagement.
Month 6: Client Satisfaction and Retention Increase
Homeowner contact volume has now decreased by 80%. The CAM company sees a boost in client satisfaction as response times decrease and managers can focus on board education—a top concern among associations in CINC’s 2024 State of the Industry Report. With more time to spare, managers can help boards navigate increasingly critical issues like emergency preparedness, deferred maintenance, and new legislation.
Month 12: CAM Company Sees Broad Organizational Impact
Employee retention and overall morale are significantly improved now that managers are less overworked and can devote time to the more rewarding aspects of their careers. While business is booming, the company spends less money adding headcount than expected now that many manager tasks are automated.
CINC Systems’ industry-leading security framework protects sensitive information and relieves leadership from data breach fears. Now that the company is using CINC, it no longer requires onsite server maintenance and the need for those IT resources. The combined cost savings allow the company to explore new revenue streams and other ways to sustain growth.
Long Term: CINC Partnership Fosters Continuous Innovation
Besides providing Generative AI technology and CAM software, CINC Systems closely partners with the CAM company to pioneer new solutions to future-proof the business and meet the industry’s complex challenges.
The potential is endless.
Click here to discover how CINC’s Cephai can springboard your organization into the future, positioning you for sustained growth and innovation.
