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Case Studies
How Priestley Management slashed contact volume in half with Cephai
When Priestley Management piloted a white-labeled homeowner platform powered by Cephai, CINC Systems' generative AI technology, the results were nothing short of game-changing.
Spectrum Association Management Catapults Growth through Mobile Innovation
Learn how CINC Systems’ self-service tools helped this association management company stand out from the competition, earn new business, and even create a new revenue stream, solidifying its status as one of the most profitable companies in the industry.
Edison Stays in CINC with Accounting Services
Learn how Tracy Durham - President and CEO of Edison Association Management - achieved record growth after partnering with CINC Systems and the Accounting Services team.
From Texas startup to community stakehold.
Through CINC Systems and their Accounting Services division, Secure Association Management experienced 635% growth in under ten years.
Best-in-class software meets best-in-business entrepreneur.
Learn how Key Community Management combined their service-first approach with CINC’s cloud-based solution to scale their business and achieve long-term career success.
CEPCO makes the switch.
CEPCO, one of North Carolina’s most experienced association management companies, transformed their business after switching to CINC Systems – proving that sometimes, making the switch in your accounting and property management software truly pays off.
Boutique Management Company sees 500% growth with CINC
This millennial dream team leveraged technology to be selective with its clientele and deliver boutique-level service from anywhere.
Priestley Management Company adds 12,000 doors.
Learn why David Priestley – the President of one of North Carolina’s most experienced and successful community association management companies – says that CINC has helped his company grow “more than anything else.”
Industry-Specific Software Saves Over 70 Hours Per Month.
Learn how Gulf Coast Community Management drastically reduced their workload while gaining new clients because of their switch to CINC Systems.
How innovation can directly attribute to profitability.
Learn how Derek Greene, Chief Executive Officer of Community Association Management, uses his tech background to drive growth and improve the living experience for his homeowners.
The right processes lead to superior service.
Learn how the systems, processes and people behind CINC Systems and Pinnacle Financial Partners provided EZR Management the efficiency needed to catapult growth.
Seamless integration leads to endless possibilities.
Learn how Community Management, Inc. consistently exceeds the expectations of their associations by taking advantage of the full tech stack available through CINC Systems.
E-Books
CINC Up 2024 Brochure
Download our 2024 CINC Up Brochure for more information about CINC Up and a full breakdown of each workshop we will be holding!
Decoding the Corporate Transparency Act
CINC created a slide deck that decodes the Corporate Transparency Act and its requirements. This deck can be used in board meetings or distributed to board members.
Let’s Talk POPS: People Operations
The rise of employee burnout cannot be understated. Let’s talk about People Operations and why it matters to the community association management industry.
Marketing Your Management Company: Brand Adoption
In this guide, we'll review top considerations in a digital world to build client retention and transform a customer into an evangelist. We'll break down how customer service and retention is affected by a digital world and the tools you need to drive communication, engagement, and stickiness.
Marketing Your Management Company: Brand Acquisition
What sets you apart from the competition? Why do your clients stay with you? How do you deliver a world-class experience? In Brand Acquisition, we’ll help you establish value for your brand as you get down to the sale.
Marketing Your Management Company: Brand Attraction
In Part 1, we discussed your overall brand story. Now, we need to move on to the laws of attraction in your association management company. In Brand Attraction, we’ll get down to some of the basics behind lead generation and digital marketing tactics to excite homeowners and future HOA clients.
Marketing Your Management Company: Brand Affinity
Who is your company? What is your mission and vision? Why should HOA board members value you? In this e-book, we’ll help you define your company’s brand identity, positioning and targeting to craft the right message for the right ears so that your brand aligns with your dream client.
Infographics
Why use a App when I have a Mobile Website?
Meet Cephai: The CAM Industry’s First and Only Gen AI Solution.
Here’s a peek at how everything changes for the better with Cephai, the first GenAI solution for the CAM industry.
Navigating the Complexities of Association Management
In the 2023 State of the Industry Report, we learned a lot about the top needs and concerns that management company executives when it comes to growing their business for the new year. Are you aligned with the common trends, and how will you cool the threats to your business? Read the infographic to learn more
Are the HOAs okay?
Our 2023 State of the Industry Report, which surveyed HOA boards across the country, revealed growing frustration among members – and hard truths for association management companies. Read the infographic to learn more.
Your Q2 Checklist
The second quarter is finally upon us! With Q2 happening in the Spring, it often feels like a fresh start – and when it comes to business planning for your management company, it should feel that way!
22 Reasons To Switch Software In 2022
The best way you can start a new year right is with a software solution that improves employee productivity and morale and keeps your homeowners happy.
2021 Forecast For Community Associations
2020’s impact will continue to affect community associations in major ways, from increased support for remote-working homeowners to enhanced cybersecurity threats. Download the infographic to review some of the biggest 2021 trends to consider within your association
Must-Have Industry Innovations In Software
There has been tremendous innovation and growth in the community association management software space over the last several years. Download this infographic to see the three trends we see sticking around for a long time.
Growth In Association Management
It’s estimated that the number of HOAs in the United States will increase by over 8,000 every year. This predicted growth creates a tremendous opportunity for association management companies to expand their portfolio and become more competitive than ever. Download the infographic to learn more about growth opportunities within the industry.
Why Cloud Accounting
Most association managers discover that switching to cloud accounting enables them to work much faster and more efficiently, while also improving client communication and homeowner experience. This means more clients, less costs, and faster growth.
Webinars
The Brightest Star: Cephai and the Community of Business
Learn how Cephai (see-fee-i) - the only secure generative artificial intelligence in the CAM space - will serve as the guiding light for your communities.
Four Big Ideas that will Transform Community Association Management in 2024
Based on our preliminary review of the 2024 State of the Industry Report, we predict the top four big ideas that will transform the industry.
The CINC Tank Presents: The Future of AI and the HOA
AI (Artificial Intelligence) is the hottest topic in tech right now, and CAM professionals are wondering: what does this mean to our industry? Join us as we debunk the myths behind AI, share why AI matters in the CAM space, highlight the importance of security in AI usage, and share what we have incubating in the CINC Tank with regards to AI.
Rethink Homeowner Education | Rethink Community Webinar Series
Our 2023 State of the Industry Report reveals hard truths about board member satisfaction, showing that 56% are not satisfied with their management companies, and much of the reason is because of a lack of education on the industry for board members. Join us as we discuss these primary concerns and how you can transform education for your boards to elevate homeowner living for good.
Keeping Vendor Risk in Check
Learn more about why vendor risk matter in community association management and CINC's partnership with VIVE Vendor Information Experts.
Rethink Homeowner EQ | Rethink Community Webinar Series
Homeowner apathy remains a top concern across board members, industry professionals, & management company executives. How can we apply emotional intelligence to homeowner engagements? What are small, yet impactful, adjustments we can make to improve community morale?
Rethink Homeowner Experience | Rethink Community Webinar Series
Board members and homeowners want transparency. An easy way to accomplish transparency with your boards is through technology that offers real time updates from financials to violations to ACC requests.
Rethink Vendor Management | Rethink Community Webinar Series
Vendors and our relationships with them can make or break a community's experience. Excited to have our partners from VIVE and AvidXchange dive into best practices and some of the latest tools to best manage our relationships with good vendors.
Rethink Manager Tools | Rethink Community Webinar Series
What was the top request from community managers to grow their career this year? Self-service tools. Preview all the self-service tools CINC offers to help managers save time and increase efficiency.
Rethink Integrations | Rethink Community Webinar Series
What is an integration? What is an API? What is the difference? Why do they matter in a software evaluation? How can they benefit your business? Learn all things integration and APIs with CINC Systems.
Rethink Productivity | Rethink Community Webinar Series
Busy work isn't just a loss of time, it is also a loss of employee morale and profit. What are some of the best methods and tools used to boost productivity in the CAM space? And how do you sell a shift in day-to-day standards to a team that has always done things a certain way? Join the discussion with two people who are dedicated to improving productivity for association managers.
Rethink Change | Rethink Community Webinar Series
In reviewing results from the CINC Systems 2023 State of the Industry Report, we realize a turning point within the CAM space. We know it’s never a good idea to do things just because it’s always been done this way. But now more than ever, reexamining industry processes is critical to business success.
Rethink Burnout | Rethink Community Webinar Series
Manager burnout is one of the top reasons why HOA boards don’t feel management companies can grow their business, yet managers aren’t reporting a concern for their own level of burnout. Why is there a disconnect?
Introducing RESERVE – the First Integrated Reservations Module in Community Management
CINC System's 30-minute webinar on RESERVE, a product enhancement that allows homeowners to book, pay for, and manage all community amenity reservations through their CINC community website. This product enhancement also allows community managers to manage and have visibility to all reservations across their communities through CINC Systems.
Unique to CINC: Accounting Services & CINC Capital
Let's talk money! Wanting to save time on on your accounting task? Ready to grow but stuck on how? Join CINC Systems founder, Bill Blanton, and Sales Account Leader, Sarah Bloomberg, for this brief overview of the powerful services available to you via CINC's Accounting Services and our sister company, CINC Capital.
Unique to CINC: Data Transfers
Let's talk data transfers; ensuring your precious data is transferred accurately, smoothly and securely and any success stories where CINC data transfer capabilities helped a customer save time/money.
Unique to CINC: Manager Tools (Portfolio, Management Module and CINC Manager)
Save time and energy with CINC's exclusive manager tools: Portfolio, Management Module, CINC Manager. Led by Andrew Fessler, Client Account Manager.
Unique to CINC: The Benefit of Having a Dedicated Account Success Team.
First installment of our Unique to CINC webinar series: The Benefit of Having a Dedicated Account Success Team.
Unique to CINC: Board Tools (HOAst & CINC’s Board App)
CINC Systems is the only software provider in the community association management space that offers a fully customized app for your homeowners and HOA/COA board members to manage everything with the tap of a thumb. With our board app you can view, approve or decline invoices, review financial documents and monthly statements, review violations and ACC requests from homeowners, manage and create work orders for the association and more.
Webinar: What’s The Worst That Could Happen?
Let’s talk risk. So much can happen in your HOA or COA, and without a proper risk assessment, you can be left highly unprepared for the legal and financial implications. In this webinar with VIVE Vendor Management Services we discuss risk assessment in the CAM space and what you can do to keep your associations protected.
Fireside Chat: Putting The Service Back In SAAS
What should you expect in your relationship between your management company and your software provider? We break it down the CINC way, explaining the importance of a dedicated Account Manager, full-fledged support team, and more.
Fireside Chat: Well, That Was Rough: How To Manage Future Delinquencies Without The Hassle
January is traditionally the hardest hitting month for homeowners, resulting in an uptick of accounts hitting delinquent status. How can you create a process that’s seamless for your teams and empathetic toward your homeowners, and how do you ensure delinquencies don’t turn into foreclosures?
Webinar: Switching Software Should Never Disrupt
You know that CINC Systems has the best SaaS-based solution in the community association management industry, but the idea of switching software likely seems like a huge burden. That’s why we want you to meet our leaders in onboarding, implementation and project management! In this webinar we share a high level overview of our onboarding process and share how we work to ensure you are supported every step of the way.
Webinar: The Future Of E-Voting
Learn about the latest trends in e-voting, what this means for your homeowners associations, and why HOAst and CINC Systems provides the perfect solution for you.
Fireside Chat: All About That App!
Are you ready to become a mobile master so you can service your homeowners like none other? In this workshop, Brad AhChing, Product Manager at CINC Systems, and Kendra Austin, Implementation Operations Manager at CINC Systems, will share with you the process of onboarding your community association management company with CINC’s homeowner and HOA board app and key features to drive a seamless experience within your neighborhoods.
Fireside Chat: Relationships Matter
COVID-19 has changed a lot of business-as-usual norms in our world – including the sales process. It’s not about selling a product; it’s about selling a solution. It’s not about building rapport; it’s about building trust. And if you thought a virtual presentation was a temporary solution, think again.
Fireside Chat: Your Personal Brand, Defined
Defining your personal brand as a small business owner is just as important as defining the brand of your community association management company. Your personal brand is also reflected in the way you lead your team and the level of empathy you have for your homeowners. In this fireside chat, we sit down with Jeff Perkins, CMO and Head of Product at ParkMobile, on how he built his personal brand during a critical point in his life, and how owners can do the same.
Fireside Chat: Building Your Community Association Management Company’s Brand
Join us in this fireside chat where we discuss the branding stories of two prominent community association management companies
Webinar: Insecurity: The Alarming Costs Of Data Breaches In The Homeowner Space
The average cost of a data breach for businesses with fewer than 500 employees last year was $2.35 million. As an industry that holds some of the most sensitive data of homeowners in the country, it’s imperative that we take cybersecurity initiatives seriously.
Rethink Community: Rethink Burnout
In reviewing results from the CINC Systems 2023 State of the Industry Report, we realize a turning point within the CAM space. We know it’s never a good idea to do things just because it’s always been done this way. But now more than ever, reexamining industry processes is critical to business success.
Webinar: Opening Doors: Growth In Association Management
In this webinar sponsored by CINC Capital and American Momentum Bank, we explored current trends in the industry and future opportunities and risks for growth-oriented management companies.
White Papers
Association Management Software Buyer’s Guide
Finding the right association management software solution to power long-term growth can be overwhelming. Download this guide to learn what you should consider before reviewing software options, the latest software trends, how to involve key decision makers, and considerations to take for your homeowners.
Millenniold: Keeping the New Generation of Middle-Aged Homeowners from Killing Off the HOA
Let's face it - Millennials are climbing up in age. And that means they have greater influence over the HOA/COA industry than ever before. Will Millennials appreciate the community-building efforts of their association, or will they kill off the HOA just like they've killed off so many other industries? Our data, based on survey collection from hundreds of homeowners living in HOAs/COAs across the U.S., will tell you what Millennials need from their communities, how to get them involved in their boards, and why technology is crucial in driving engagement.
Leading with Awareness and Empathy – How Emotional Intelligence Enhances Community Management
Being smart isn’t enough. Considering the challenges HOAs face when handling bylaws, violations and collections – not to mention the challenges executives face supporting community managers – situational awareness and empathy are crucial to effective communication and leadership. That’s why EQ, not IQ, is the essential factor in leadership.
Insecurity: The Alarming Costs of Data Breaches in the Homeowner Space
A cybersecurity breach within your company won’t just hurt your relationship with impacted clients. It will harm your entire reputation, making it nearly impossible to achieve revenue goals for 2021 and beyond. Luckily, you don’t have to be an IT expert to keep data safe. A few simple steps completed by you and your software provider will prevent your organization from facing irreparable harm.
Customer Retention: Making Your Management Company Sticky
The number three goal for management company executives right now is to improve customer satisfaction, yet less than a quarter are actually measuring customer satisfaction. So how can you improve something you can’t measure? Download this guide to understand ways customer service can be measured in the CAM space, provide measurement and feedback tools, and help your staff as they navigate customer service issues.
Managing to the Generations: A study on homeowner behavior by generation
The ’20s mark a pivotal decade for the United States as each generation enters a new major phase in life: Gen Z enters adulthood, Millennials enter middle age, and Gen X begins to consider retirement. Neighborhoods will start to look remarkably different, especially as more and more Millennials and Gen Zers become homeowners.
Worksheets
UVP Template
Now you stitch these items together into a (very) short story.
Sample Pitch Deck
Click here to download our sample pitch deck. Make it your own through team photos, logos, color schemes, and more.
Marketing Your Portal
Use the below tools to create customizable marketing assets to showcase your online portal and online payment options through CINC.
Homeowner App Custom-Designed Marketing Material
A strong prelaunch and launch campaign will deliver superior results in the adoption of your Homeowner and Board App. Use the below customizable marketing materials to get started.
Elevator Pitch Templates
Like we mentioned above, you should have several elevator pitches prepared for a variety of scenarios. Changing up the style of your pitch is an effective way to add variety and cover a lot of ground.
Finding Your Why
Build your own Golden Circle, listing out what your company does, how you do it, and why you do it. From here, consider your why when reviewing your company's mission statement
Client Interviews
Use the below template as a starting point when conducting your client interviews. Speak with key decision makers within your top-tier HOA/COA boards. This is just a starting point, so add any questions where you see fit to build the right persona for your brand
Defining Your Brand Personality
A tone of voice is not what you say, but how you say it. This encompasses not only the words you choose, but their order, rhythm and pace. Through Tone of Voice, every statement made about your brand - from your website to your sales pitch - should align with the voice you've established.
Finding Your Core Values
Considering the adjectives you chose in the earlier exercise, choose up to five values and write a corresponding sentence for each.