Scaling With Soul: RISE Management Group Reimagines Growth Using AI
In the people-centric world of association management, staffing shortages combined with rising homeowner expectations can create an almost impossible balancing act. For RISE Association Management Group, rapid growth risked overwhelming their team and harming morale.
But instead of sacrificing service or stretching managers to the brink, RISE found a better path forward. They partnered with CINC Systems and tapped into the power of Cephai, CINC’s groundbreaking CAM-focused AI solution.
Scaling Up Without Burnout: How RISE Grew 50% With AI’s Help
AI for HOAs is already helping management companies work smarter, not harder, by eliminating tedious tasks like responding to repetitive homeowner questions and providing self-service tools for residents.
"Cephai doesn't have work-life balance problems," said Jason Delgado, RISE’s managing partner. "It can answer questions anytime, day or night."
RISE took it a step further—leveraging Cephai's capabilities to not only extend their team's bandwidth but also solve persistent staffing and onboarding challenges plaguing the industry.
"We asked Cephai to create a 20-question quiz based on governing documents for a new property," Delgado shared. "Now we know our managers understand exactly what they need to be successful."
Automation has also streamlined reporting, maintenance requests, and homeowner communication. No more sticky notes or chaotic inboxes—everything is tracked, monitored, and managed through a single platform.
The results speak for themselves:
- 50% portfolio growth
- 100 new team members hired
- 40% reduction in turnover
Keeping It Human in a Digital World
RISE’s success isn’t just about technology. It’s about how thoughtfully they implemented it. Rather than stoking anxiety around AI, they reassured their teams that innovation would enhance their roles, not replace them.
"Think of Cephai like an overly qualified executive assistant," Delgado explained. "It frees up our team to do the meaningful work only they can do."
Even traditionally impersonal tasks, like sending violation letters, now carry a warmer, friendlier tone, helping RISE preserve its high-touch service at scale.
A Future Built on Innovation and Hope
Several new association clients joined RISE because of their tech-forward, people-first approach. And leadership believes the best is still to come.
"AI is the gift that’s going to keep on giving for us," Delgado said. "We’re giving people hope that tomorrow is better than today. Tools like these make life easier, create a powerful narrative—and that’s what keeps great people around."
RISE’s journey shows what’s possible when innovation and culture go hand-in-hand.
At CINC Systems, we’re proud to help leading companies like RISE step into the future with confidence. Our Cephai AI solution, combined with CINC’s best-in-class software, empowers CAM teams to streamline workflows, reduce burnout, and deliver exceptional service at every touchpoint.
Want to learn more about CAM technology, industry trends, and how to set your business up for success in 2025? Download CINC’s 2025 State of the Industry Report for insights, strategies, and tips from leaders like Jason Delgado of RISE Management Group.