How RISE harnessed AI to scale service without losing its human touch

Association management is a people-centric business, but widespread burnout and staffing shortages threaten engagement and responsiveness. RISE tackled this challenge head-on, harnessing Cephai's AI capabilities to empower teams, boost efficiency, and sustain exceptional service and satisfaction levels amid rapid growth.

How It Started

Staffing shortages and rising homeowner expectations are a double-edged sword for CAM companies. Expansion often overwhelms managers, leading to burnout and dissatisfied clients, which ultimately slows momentum. RISE knew there was a better way. They turned to technology not to replace people but to expand their capacity, ensuring RISE's same-day service promise could scale with their growth. Staying true to their people-centric approach, RISE partnered with CINC Systems, leveraging our Cephai AI solution to rise above the industry's most pressing challenges.

How It’s Going

RISE has grown its portfolio by 50% in just one year, adding over 100 new team members to support the expansion. Cephai's AI capabilities have redefined onboarding and training, helping new hires ramp up quickly and find answers independently. The impact has rippled through the organization. Leaders can stay high-level, managers feel more supported, and the entire team operates more efficiently. Most importantly, culture has flourished. With less burnout and more clarity, employees feel energized, hopeful, and empowered to focus on meaningful work.

Customers have also noticed, and RISE credits CINC's technology with much of their new business. With the right tools and a clear vision, nothing is stopping RISE's ascent.

"Let's give managers a future that looks better than the past. Using these tools is the first step because those are things that allow them to get out of their office and meet with the people that we're here to serve. That's where we know managers find value and purpose."

-Jason Delgado, Managing Partner

Practical, Powerful, and People-First
RISE has creatively leveraged Cephai’s AI capabilities to solve real operational challenges and enhance performance in key areas.

Onboarding
Cephai generates tailored quizzes and training materials for new hires, streamlining onboarding during RISE’s rapid expansion.

Reporting
With hundreds of thousands of labor hours previously spent generating reports, RISE is turning to automation to reclaim time and reduce costs.

Homeowner Self-Service

By simplifying maintenance requests, payments, and communication, Cephai has eased managers' workloads and improved satisfaction all around.

Catalyzing Growth With CINC

50%

Portfolio growth

100

Team members hired

40%

Reduction in turnover

Leading the Way: A Playbook for AI Success

RISE Co-Founder and Managing Partner Jason Delgado has worn many hats in his CAM career—from community manager to controller—and brings a wealth of experience. His advice for implementing AI in a way that's both people-first and data-driven:

Define AI’s role early.

"This fear exists that AI is replacing people, and we've been very clear in our discussions that this is never going to replace you. This is a tool to extend you. Think of it like an overly qualified executive assistant who's going to help you do great work, the things that only you can do."

Let data drive decisions.
"We use a lot of the reporting features in CINC to power dashboards that tell us everything. How many work orders did we open last week? What's a typical portfolio like? At what point does that start to outpace what a manager can do? This helps ensure we're utilizing our team members efficiently."

Keep it human.

"Violation letters have historically been templated. They're stodgy, cold, and impersonal. We're really excited about the feature that will allow AI to generate the letters in a tone that matches our intended tone. It helps ensure that our quality of responses will still be exceptional when we use AI tools to supplement our team and fill some of those emotional gaps when we're not quite feeling like a cheerleader."

Step Into the Future of Community Management

At CINC, don’t just offer software; we partner to keep you ahead of the curve. From streamlined workflows and reduced burnout to breakthrough AI solutions like Cephai, our technology improves efficiency, enhances customer satisfaction, and fuels your growth.

The best is yet to come. With continuous innovation, unmatched support, and a new partnership with ONR to create the industry’s first end-to-end solution, CINC is here to help your company thrive today and tomorrow.

Learn more at CINCSystems.com.