With AI technology revolutionizing service industries at an unprecedented pace, the CAM industry stands on the brink of transformative disruption. Management companies that have adopted Cephai, the first AI solution built for CAM, are already experiencing it—from drastically reducing homeowner contact volume to streamlining time-consuming tasks like inspections. Cephai has empowered associations to boost efficiency and unlock new growth opportunities.
Those in the market for new CAM technology will find a sea of software providers, some claiming to offer innovative AI technology. How can decision-makers determine which are the real deal, and best positioned to drive meaningful business results? Look past the promises and buzzwords.
“When you look at competitors, a lot of it is just AI washing—big promises without clear roadmaps or results,” says Brad AhChing, CINC's Senior Product Manager. “Because we were the first in our industry to bring AI, they’re trying to play catch-up, but we already have it.”
While others are still sketching roadmaps and making lofty claims, CINC Systems has been paving the road, delivering results while simultaneously building the future of CAM with Cephai and Cephai+.
Custom-Built AI, Tailored to CAM Needs
At CINC Systems, AI technology wasn’t an afterthought or add-on solution. Understanding early on that AI would be a critical driver of transformation for CAM companies, CINC’s robust engineering team custom-designed Cephai to be the cornerstone of CINC’s entire product suite.
“We’re not outsourcing or using third-party integrations,” explains Brad. “Any improvements we make are already within the framework of our code. Our engineers are all in-house. This gives us more control to make sure it works correctly, aligns with our vision, and follows strict security protocols to keep customer data siloed and secure.”
Customers who have embraced Cephai in the CINC Homeowner and Manager apps have already seen dramatic results like streamlined workflows, happier managers, and more satisfied clients. It’s just the beginning of what CINC Systems has in store.
Changing the Game—Again—With Cephai+
Cephai remains the undisputed leader in CAM AI, given its advanced generative AI capabilities—the ability to process data and deliver accurate, human-like responses (vs. chatbots programmed with basic algorithms and hard-coded answers). Think of generative AI as Cephai 1.0. Soon, Cephai will be able to perform tasks and automate complex workflows autonomously.
“We’re calling it Cephai+,” says Brad. “We're going to take things a step further and incorporate that ‘work mode.’”
Cehpai+ will put almost science fiction-like capabilities at CAM teams’ fingertips, including:
- Touchless Accounting: Manual accounting tasks like invoice processing will soon be completely automated.
- Automated Reporting: Cephai+ will allow managers to analyze community data and generate board packets.
- Instant Inspections: Imagine snapping photos of properties and letting Cephai+ do the rest, including flagging violations, notifying homeowners, and managing escalation when needed.
It will all soon be a reality for CINC customers.
"We have engineers working on it as we speak," Brad says. "The way we envision AI is that it's not replacing people. It's empowering people to do more meaningful work."
