One platform. One place to start. Everything in focus with Cephai.

CINC is bringing the CINC ecosystem together under a single platform, single login, and introducing two new Cephai skills designed around the real work community managers do every day: email and architectural review requests.

What is changing

Beginning in June, CINC is introducing a more connected experience. Users will log in once and have access to every Cephai skill, every CINC workflow, and a shared view of what needs attention across the portfolio, all without opening a second system or managing another login.

That means less jumping between tabs, fewer extra credentials to track, and a clearer picture of what Cephai has already handled, what is waiting for your review, and what still needs a human decision.

This updated navigation and single sign-on experience will benefit CINC clients broadly, including teams that are not yet using Cephai-powered workflows.

AI terms you’ll hear CINC use, plainly explained

Already proven in your industry

Cephai is not new. CINC has been building and running AI capabilities since 2023, and the results are already in market.

HOA Alabama has processed more than 14,000 invoices using Cephai across 108 associations, cutting the time required to enter, code, and review each invoice by more than 50%. Their accounting team now focuses on exceptions, the unusual, high-judgment cases, instead of processing every transaction manually.

“What used to take a minute to input and code an invoice now takes well under 30 seconds to do a thorough review of what Cephai has done. We’re reviewing a lot more than we’re inputting, which has freed up our team to do more substantive work and scale more effectively.”
— Nathan Dickson, HOA Alabama

RISE Association Management has processed more than 14,800 invoices and more than 1,600 EFTs through Cephai in 2026 year-to-date.

“From an accounts payable perspective, we can easily point to at least a 50% labor savings with Cephai. We’ve been able to repurpose that time toward work that is important for our growth and scaling, without adding additional personnel. And our Cephai usage is still in the early stages.”

— Jason Delgado, CEO and Co-founder, RISE Association Management

This year, CINC will process more than 1 million invoices for clients through Cephai.

This matters because what is coming next, Communications and ACC Requests, is built on the same foundation, and the same Cephai Skills, that are already working.

New: Cephai Communications

IN CLIENT TESTING • BROADER AVAILABILITY EXPECTED JUNE 2026

If your team spends a significant part of the week in email, reading, triaging, prioritizing, drafting, and following up, Communications was built for that work. In a survey of 500 community association managers, more than 60% reported spending over half their work week managing email.

Here is how it works

When an email comes in that relates to community rules, policies, or governing documents, Cephai reads it and drafts a reply grounded in the community’s own documents and policies — not a generic template. You review the draft, make any changes you want, and send it. Nothing goes out without your approval.

Support for additional email types, including account and financial inquiries, is planned for a future release. CINC will share more as that expands.

Beyond individual messages, Communications also helps leadership see across the portfolio. Which communities are generating the most inbound volume? Where are the urgent or escalating situations? Visibility into that sentiment is hard to get when email is scattered across individual inboxes. Cephai surfaces it in one place.

What it connects to

Connects to both Outlook and Gmail through a quick self-setup in minutes.

“The way it reads the inbox, prioritizes and organizes incoming messages, then drafts responses based on the actual community documents, that’s going to change what a productive day looks like. When this rolls out, I think my team is going to wonder how they ever worked any other way.”
— Kelly Hawkins, President, Main Street Management

New: Cephai ACC Requests

IN CLIENT TESTING • BROADER AVAILABILITY EXPECTED JUNE 2026

Anyone who manages the architectural review process knows the back-and-forth: a homeowner submits an incomplete request, you send it back for more information, they resubmit, the committee still has questions. Today, these workflows can take four or more weeks when requests are incomplete or require repeated follow-up. It is a slow loop that frustrates everyone involved.

ACC Requests is designed to compress that process from weeks to days. When a homeowner submits a request through CINC Connect — the resident-facing app — Cephai uses the community’s governing documents to identify the applicable guidelines and helps the homeowner submit a more complete, better-aligned request before it ever reaches the management company or committee. Residents get a clearer path to submission. Managers get more complete requests and fewer rounds of follow-up. The result is fewer incomplete submissions, less avoidable back-and-forth, and a faster path to review.

“The addition of AI will be a game-changer for both our managers and residents. By guiding homeowners through association rules as they complete their ACC requests, we expect fewer back-and-forths, more complete submissions, and a smoother overall experience. This means less frustration, faster approvals, and stronger compliance with community standards, benefiting our teams and the communities we serve.”
— Debbie Kanzelmeyer, Atlanta Community Services

Why Cephai works differently than other AI

There is a lot of AI in the market right now. The difference with Cephai is not the AI itself. It is what the AI has access to.

Most AI tools in software work from a limited slice of information: whatever data you export into them, or whatever is in the email thread in front of them. They do not know the rest of the story.

Cephai is built directly into the CINC platform, which means it works from the same records, documents, account history, and community context your team already depends on every day. For Communications, that means drafting responses grounded in the community’s governing documents and policies — not generic AI output. That is what allows it to produce something useful rather than something generic, and it is the foundation that expands as each Skill matures.

CINC has been building this integrated platform for more than 20 years across accounting, operations, resident experience, board governance, banking, and payments. In 2025, CINC processed more than $25 billion in community association payments. That depth of financial and operational context is what makes Cephai’s AI practical for the specific work community managers do.

“What gives me confidence in Cephai is that it is built into the platform itself. It has the financial context, community history, and document intelligence our teams already depend on. That foundation is what makes the AI feel practical, informed, and ready for real operational use.”
— Brad van Rooyen, Folio Management.

How Cephai makes decisions, and why you stay in control

 This is the question most community managers ask first, and it is the right one to ask.

Cephai does not act on your behalf without your knowledge. It is designed around a simple principle: it does more over time as it earns your trust, and you always stay in the loop.

Here is how that works in practice:

In practice, most Cephai Skills today operate at the Recommend and Execute levels. Cephai drafts a response or codes an invoice. You review it. You send it or approve it. Nothing happens without you.

As your team gets comfortable and the system demonstrates it is getting things right, you can choose to give Cephai more responsibility in specific workflows. That is your decision, not ours.

Your data stays yours

Your data is never used to train shared AI models. Corrections your team makes within Cephai improve performance for your communities only. That learning does not flow to other management companies or get shared with anyone else.

Every action Cephai takes is logged. Every recommendation shows you what it was based on. You can always review, trace, and correct what Cephai has done.

CINC holds both SOC 2 Type II certification and Veracode Verified status, the same security standards your accounting and banking workflows depend on today.

What is available and when

The new unified Cephai portal, including single sign-on and universal navigation, will begin rolling out to all CINC clients in June. Communications and ACC Requests are currently in client testing and will be available more broadly in June as well.

Cephai is available in two packages:

•    Cephai for Managers includes Communications, ACC Requests, and Budget Management.
•    Cephai for Finance includes Invoice Coding, Accounts Payable Payments, and Recurring EFT Reconciliation.

Existing Cephai clients will receive new capabilities within their package as they become available.

To make this new unified experience possible, CINC is moving clients to a model that updates how homeowner information is stored across CINC. This model creates individual contact records for each person, making it easier to manage names, emails, roles, and communication preferences across properties. This data foundation supports single sign-on, future homeowner portal improvements, and Cephai-powered workflows. CINC will work with clients to review and prepare data as part of the transition.

See it for yourself

Contact your CINC Client Growth Manager or click here to schedule a demonstration.

For the official wire release, click here.