January is traditionally the hardest hitting month for homeowners, resulting in an uptick of accounts hitting delinquent status. How can you create a process that’s seamless for your teams and empathetic toward your homeowners, and how do you ensure delinquencies don’t turn into foreclosures?

In this chat with Axela Technologies, we discussed the ways one can use technology to alleviate the stresses associated with the collections and delinquency process while improving the overall homeowner experience.