What Happened When Tidewater Replaced ‘Dinosaur’ CAM Software with CINC Systems
Tidewater upgraded from outdated platforms to CINC Systems’ all-in-one solution, seeking better customer support. CINC delivered top-tier service, streamlined operations, and tools that empower managers—slashing homeowner contact volume by 30% and building a partnership poised for the future.
How It Started
When Tidewater was founded in 1989, association management was a vastly different landscape. Over the years, as technology evolved, Tidewater implemented various software solutions. But as homeowners and boards increasingly demanded quicker, more efficient service, their disconnected systems—with limited support and infrequent updates—fell short. Tidewater required more than just a robust set of features to reduce manager burnout and support future growth. They needed a forward-thinking tech partner invested in their success.
How It’s Going
In less than a year with CINC Systems, Tidewater has transformed how it operates and serves its communities. The partnership goes beyond software—it's a collaboration built on trust, adaptability, and continuous improvement. Tidewater employees have quickly embraced CINC's cutting-edge features, including AI solutions streamlining tedious tasks like answering common questions and conducting inspections.
The results have been game-changing: a drastic reduction in homeowner contact volume, faster workflows, and more time for managers to spend on-site engaging with communities. By leveraging CINC's intuitive solutions and hands-on support, Tidewater is ready to meet today's challenges and stay ahead of the curve in a rapidly evolving industry.
HAPPIER MANAGERS
Tidewater’s managers praise intuitive tools like AI-powered homeowner self-service and GPS mapping for inspections, which ease stress and improve work-life balance.
HAPPIER CUSTOMERS
With CINC Systems streamlining tedious tasks, Tidewater’s managers now spend more time on-site proactively addressing property needs. Customers have noticed.
Rapid Results With CINC
“We had a board reach out just to say, ‘Thank you so much. Our interactions with your company have been superb. You've been super responsive. We really appreciate your team. We've gotten so much accomplished.’”
GAIL WINDISCH, SENIOR DIRECTOR OF OPERATIONS
With 21 years at Tidewater, Gail Windisch has navigated software transitions and rapid growth.
From admin assistant to community manager, her roles have given her a unique perspective on CAM tech’s evolution. Here, Gail shares the key factors that guided Tidewater’s switch to CINC and the results so far.
Why CINC Systems?
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IN A SEA OF SOFTWARE PROVIDERS, CINC SYSTEMS STOOD OUT TO DECISION-MAKER GAIL WINDISCH, TIDEWATER’S SENIOR DIRECTOR OF OPERATIONS. HERE’S WHY. A Meaningful Partnership “The piece I’m most excited about is the partnership. They actually listen. Tidewater’s idea? An invoice ingestion tool that would cut back on manual data entry. CINC developed the tool, piloted it with Tidewater, and ultimately rolled it out to all customers. It’s just one example of how CINC stays in tune with the needs of CAM companies and continuously innovates accordingly. |
Exceptional Customer Service “It was really nice that we actually felt like we were being heard and we're helping to make that product better.” Global Reporting “We can tailor it. If we want to see a certain timeframe versus another, we've got the data that we can pull. We can really see the full picture now and make custom reports.” Ease of Adoption “When we first started, one of my managers, who’s super techy, was worried about it working well. She went out and did her first inspection with one of her bigger clients, and when she came back, she was all smiles! She was like, ‘That took me half the time. That was amazing!’” Configurability "I love that there is a branded owner app they can use to make payments, view their account balance, and see their violations. The features and abilities the boards have on their side, like custom websites, have been really helpful." |