First Look: Inside the Upcoming 2025 State of the Industry Report
The CAM industry is rapidly evolving, and proactive adaptation is crucial. CINC Systems’ annual State of the Industry Report combines proprietary industry survey data with valuable insights, predictions, and actionable advice from forward-thinking leaders. This year, we’re proud to collaborate with an expert panel whose insights empower professionals to not only navigate current challenges but turn them into growth opportunities:
- Adam Balkcom, CEO, CAM Leadership Institute
- Jason Delgado, Managing Partner, Rise Association Management
- Tracy Durham, CEO, Edison Association Management
- Christina McCandless, CEO, Principle Association Management Company
- Kyle Priestley, Coastal Division President, Priestley Management Company
- Brad van Rooyen, President, HomeRiver Group
Burnout is the top concern in 2025
Burnout emerged as the number one issue among CAM professionals in 2025, eclipsing persistent challenges like deferred maintenance and underfunded reserves. Our recent survey found that 62% of community managers rated their burnout level at 6 out of 10 or higher, largely due to overwhelming workloads, inadequate staffing, and unrealistic expectations from homeowners and boards.
In the report, you’ll find insights and strategic advice for transforming the experience of community managers to reduce burnout, enhance job satisfaction, and improve employee retention.
Less Tedious, More Meaningful: Embracing Innovation
At the heart of this year’s report is the vision of a less tedious, more meaningful approach to community management. With technological advancements, especially in AI and automation, CAM professionals can reduce administrative burdens and focus on impactful, community-building work that elevates the entire industry.
The report explores how embracing tech-driven solutions can help CAM companies improve operational efficiency, scale sustainably, and enhance community engagement amid shifting homeowner expectations and legislative pressures.
What to Expect
The 2025 State of the Industry Report not only provides a pulse-check on the industry but also presents clear pathways to overcoming barriers to growth, reducing burnout, and strengthening community relationships such as:
- Best practices for adopting AI responsibly to streamline operations
- Proven approaches to recruitment and retention amidst talent shortages
- Insights into navigating complex new legislation at the state and federal levels
- Tips for effectively managing rising homeowner frustrations and negative sentiment
Stay tuned!
We'd like to invite you to stay connected for more updates and announcements as we approach the official release. Be sure to follow us on LinkedIn!
It's here! Just fill out this form and get your copy of the 2025 State of the Industry Report.