In New York City’s high-cost, high-complexity market, operational efficiency isn’t just a goal. It’s a necessity. DOME Property Management, one of the city’s first community association management (CAM) companies, has long embraced technology to stay ahead of its competitors. But with the adoption of Cephai+, CINC’s AI-powered CAM solution, DOME unlocked a new level of automation, speed, and scalability.
DOME’s tech journey goes back decades, but their partnership with CINC began in 2016 following a troubled software upgrade from another provider. Since then, they’ve leaned into CINC’s unified platform for everything from integrated banking to its white-labeled websites and homeowner app they call DOMEport.
Now, with Cephai+, DOME is automating time-consuming tasks like:
At DOME, Cephai+ is transforming one of the most tedious tasks in CAM—invoice processing. Instead of juggling PDFs, emails, and spreadsheets, vendors now send invoices straight to a dedicated inbox where they are automatically forwarded to CINC. Cephai+ then reads the invoice, extracts the key details, and codes line items against the appropriate budget categories—all automatically.
If anything looks unfamiliar, AI flags the entry for review. With each correction, Cephai+ learns, meaning fewer flags and faster approvals over time. One task that used to take a day and a half of manual work, now takes just a few hours, with team members spending their time reviewing instead of entering data.
“It's going to cut the work in two-thirds because previously you had to receive the invoice and manually code it in one screen,” says Michael Motelson, President of DOME. “Then you had to worry about getting it approved on a different screen, and then you had to pay and post it using a third screen. Now, with the appropriate configuration and permissions, all three of those things (code, approve and pay) are going to happen in one spot with one click.”
DOME's AI investment isn't just forward-thinking. It's already paying off. Using CINC’s management module for their internal operations and adopting Cephai+ wherever possible, the team has, for example, reduced internal billing time by approximately 75%, cutting what used to take a day and a half down to just a few hours. Tasks that once involved 20+ manual steps now happen in just a few clicks.
These time-saving gains are freeing DOME’s team to focus on higher-impact work—boosting morale and paving the way for growth without overextending staff or sacrificing service. And they’re just getting started. With new Cephai+ capabilities on the horizon and a firmly tech-forward mindset, DOME is positioned to stay ahead of the CAM curve in one of the nation’s most demanding markets.
Check out the full case study to see how this forward-thinking CAM company is using AI to save time, unify systems, and scale smarter.
Learn more about Cephai+ here.