When Tidewater was founded in 1989, association management was a vastly different landscape. Over the years, as technology evolved, Tidewater implemented various software solutions. But as homeowners and boards increasingly demanded quicker, more efficient service, their disconnected systems—with limited support and infrequent updates—fell short. Tidewater required more than just a robust set of features to reduce manager burnout and support future growth. They needed a forward-thinking tech partner invested in their success.
In less than a year with CINC Systems, Tidewater has transformed how it operates and serves its communities. The partnership goes beyond software—it's a collaboration built on trust, adaptability, and continuous improvement. Tidewater employees have quickly embraced CINC's cutting-edge features, including AI solutions streamlining tedious tasks like answering common questions and conducting inspections.
The results have been game-changing: a drastic reduction in homeowner contact volume, faster workflows, and more time for managers to spend on-site engaging with communities. By leveraging CINC's intuitive solutions and hands-on support, Tidewater is ready to meet today's challenges and stay ahead of the curve in a rapidly evolving industry.
HAPPIER MANAGERS
Tidewater’s managers praise intuitive tools like AI-powered homeowner self-service and GPS mapping for inspections, which ease stress and improve work-life balance.
HAPPIER CUSTOMERS
With CINC Systems streamlining tedious tasks, Tidewater’s managers now spend more time on-site proactively addressing property needs. Customers have noticed.
“We had a board reach out just to say, ‘Thank you so much. Our interactions with your company have been superb. You've been super responsive. We really appreciate your team. We've gotten so much accomplished.’”
GAIL WINDISCH, SENIOR DIRECTOR OF OPERATIONS
From admin assistant to community manager, her roles have given her a unique perspective on CAM tech’s evolution. Here, Gail shares the key factors that guided Tidewater’s switch to CINC and the results so far.