Dome Property Management, amongst New York City’s first community association management (CAM) companies, has been a quiet tech pioneer since its founding nearly four decades ago. Now, building on that legacy, DOME is redefining operational efficiency with Cephai+, CINC’s suite of AI-powered CAM tools. From automated invoice coding to smarter bank reconciliations and streamlined internal processes, the company is saving time, reducing manual tasks, and positioning itself for sustainable growth in one of the country’s most complex markets.
DOME Property Management, a family-run firm and one of New York City’s oldest CAM companies, embraced technology right-away as a competitive advantage, long before prop-tech was a buzzword. After three decades with another software provider, a rocky system upgrade in 2016 led Dome to partner with CINC for our all-in-one platform, including integrated banking and a user-friendly website and homeowner app (both white-labeled as DOMEport).
Michael Motelson, DOME’s president, saw the immediate impact. Manual workflows—like processing “buckets of checks” each month—became digital, streamlined, and scalable. When CINC launched its initial CAM AI solution, Cephai, DOME quickly took advantage of early capabilities that delivered instant efficiency gains. And as Cephai evolved into Cephai+—an even more intelligent AI system capable of handling multi-step workflows—DOME jumped at the opportunity to join CINC’s Early Adopter Program and help shape the future of CAM software.
Michael Motelson has spent decades at the intersection of technology (where he earned a computer science degree in the 80’s), community association law (he is also a practicing lawyer) and real estate management (leading DOME since 2000)—and that deep experience shows in how DOME approaches AI. For DOME, success with tools like Cephai+ and The Dewitts isn’t just about having access to these cutting-edge tools, it’s about execution and how these tools are used to best assist the staff and ultimately the customers we serve.
In addition to CINC’s newest AI offerings, “DOME now uses CINC’s management module to run our own operations and billing from start to finish. Before, we were printing invoices, duplicating them in QuickBooks, printing paper checks from CINC and entering deposits manually—it was just a tremendous amount of time. That’s all gone now.”
“Everybody has a bat, but not everybody can hit a home run. It’s one thing to have a tool, but not everyone uses it the same way. That’s what’s going to separate companies in the end.”
“I see the value in being an early adopter of Cephai. We’re going to consistently be ahead and have access to better technology than our competitors into the foreseeable future.”
From automated invoice coding to intelligent board packet prep, DOME is proving what’s possible when you combine vision with the right tools. Want to see how Cephai can streamline your CAM operations, too?
Learn more about CINC’s Cephai+ or get in touch here!