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Community Intelligence

Everything your community knows, working together to make what comes next smarter.

CINC already holds much of the information behind the work: communications, financials, governing documents, requests, decisions, and community history. Because Cephai works inside CINC, it can bring the relevant story into the work happening now, help move the next step forward, and keep people in control.

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A Better Question

Does your AI understand the whole community, or only the task in front of it?

Having AI is no longer the differentiator.

What matters is what it understands about the community around the task, and what it can responsibly help you do next.

7:41PM Saturday

7:42AM Tuesday

8:15AM Tuesday

2:17PM Tuesday

4:06PM Tuesday

6:48PM Tuesday

Know what happened.Know what’s next.

  • 3 Residents at Willow Creek report a broken pool gate latch.

    A resident reports a common-area issue with the description, photo, location, and details the management team needs.

    Pool gate won’t stay shut 2 min

    It swings open on its own. Photo attached.

    Harborview Estates App

    Gate by the pool is open 1 min

    It isn’t catching when it closes. Kids in the area.

    Harborview Estates App

    Request submitted now

    Pool gate won’t latch. Photo and location attached.

    Harborview Estates App

  • Cephai merges issues into one request.

    The report enters the management workflow with the information captured by the resident experience and relevant prior context for the team.

    3 Issues Merged 1 min

    Work Order #4471 created with full asset history.

    3 Issues → 1 Work Order

  • Community manager reviews work order.

    The manager reviews urgency, prior activity, communication, vendor context, and other relevant information, then decides the next step.

    Vendor ready to dispatch 34 mins

    Summit Fence Co. Insurance and license verified, 2 prior jobs.

    Suggested Next Step

  • CINC keeps it all connected.

    CINC helps prepare the work-order or vendor-coordination step for manager review instead of forcing the team to reconstruct the issue from scratch.

    Invoice #SF-2291 $410.00 now

    Invoice Coded #5100. Matched to Work Order #4471 and approved quote.

    Routed for Approval

  • Visible to the right people.

    Board visibility, approval, or review appears through CINC Connect when the work calls for it, with the relevant information next to the decision.

    Invoice Approved now

    Linda Patel — $410.00 — vendor paid

    Harborview Estates

  • Updated. Back to the community.

    As the work progresses, residents can see status updates through the branded experience.

    Pool gate resolved now

    Repaired by Summit Fence Co. Thank you for reporting it.

    Harborview Estates

ONE PLATFORM

The information stays connected as the work moves.

Book a demo to see the platform work together: a community-branded resident experience, managers working in CINC, boards with the right visibility, and financials grounded in the system of record.

Book a Demo

Management + Accounting

Run the business and the work through one platform.

Management company teams use CINC for accounting, operations, compliance, communication, and community administration. Intelligence works within that experience to help prepare work, surface what matters, and make the next step easier.

The work management teams run.

communication-priority-visibility

Managers

Managers spend less time searching, sorting, and rebuilding context.

Finance Teams

Finance teams get more work ready for review while source-of-truth systems and approvals remain authoritative.

Boards + Residents

Make it easier to live in, lead, and stay connected to a community.

CINC Connect delivers branded web and mobile experiences for boards and residents within the CINC platform. People can access information, make payments, communicate, submit requests, reserve amenities, participate, and use resident self-service. 

The experience boards and residents use.

resident payments

Residents

Residents get an easier way to handle everyday community needs.

Boards

Boards get clearer access to the information and work relevant to their role. 

Why Community Intelligence Matters

The full story makes the help more useful.

The full story comes
with the work.

Because Cephai works inside CINC, it can use the information and history available to the workflow instead of seeing only one isolated task.

The work stays connected
across the platform.

Management + Accounting and Boards + Residents work within one CINC platform, so relevant information can move with the work instead of being re-entered or rebuilt between experiences.

It doesn't just answer.
It moves the work forward.

Answers, drafts, recommendations, and prepared next steps can appear where the work is already happening, with the right person brought in when judgment or approval is needed.

Intelligence recommends.
People decide.

Identity, permissions, review points, records, and audit history remain part of the workflow. People remain responsible for decisions that require judgment.

Community Intelligence in Real Work

Less searching. Fewer steps. More work moving forward.

  • Budget Skill

    RISE Association Management Group uses the Budget Skill to cut budget drafting from 5–10 hours to about 1 minute.

  • Board Packet Skill

    DTA Community Management now assembles a board packet in minutes, when it used to take days.

  • Invoice Skill

    GUD Community Management cut invoice processing from roughly 10 minutes to about 30 seconds per invoice, across approximately 15,000 invoices per quarter.

  • Budget Skill

    Vine Management saved 35 hours during budget season.

  • Communication Skill

    Priestly Management Company used the Communication Skill to help managers prioritize ~200 emails a day per manager.

What CINC Brings Together

The platform behind the work of community management.

CINC spans the work management companies run and the experiences boards and residents use. The advantage is that the information behind that work can stay connected instead of being rebuilt between systems.

Communications

  • Shared inboxes
  • Communication Skill
  • Prepared responses for review
  • Resident self-service through CINC Connect and Cephai Chat

Residents & Records

  • Resident, owner, property, and account records
  • Relevant communication, payment, compliance, and activity history
  • Access and community details

Tasks & Compliance

  • Work orders and service requests
  • Violations and compliance
  • Architectural requests and ACC Skill
  • Vendor and supporting operational records

Payables

  • Invoice capture
  • Invoice Skill coding and routing recommendations
  • Review and approval workflows
  • Electronic vendor payment

Accounting

  • General ledger, AR, and AP
  • Direct banking
  • Budget workflows and Budget Skill
  • Financial reporting and controls

Management & Governance

  • Board Packet Skill and board packets
  • Meetings, minutes, and documents
  • Portfolio oversight
  • Governance workflows

CINC Connect

  • Branded board and resident web and mobile experience
  • Community information and communication
  • Payments and account information
  • Requests, amenities, documents, and calendar

Board Tools

  • Board action items
  • Review and approvals
  • Architectural review
  • Packets and financial views

Admin & Platform

  • Users, roles, and permissions
  • Association configuration
  • Integrations and APIs
  • Consistent navigation and global search across CINC

Built for This

Real clients. Real work. Real outcomes.

JakeChristenson-RowCal Watch the video: Jake Christenson, RowCal

"68% of our invoices are processed through AI in CINC."

Jake Christenson, RowCal
Watch the video: Doug Newman, CPE Property Management

“Nowhere in the process, not once did we say they’re not there for us.”

Doug Newman, CPE Property Management
DanaHizkiya-NextGeneration-1 Watch the video: Dana Hizkiya, NextGen

“I don’t only talk. I show.”

Dana Hizkiya, NextGen
KentGrothe-PMI Watch the video: Ken Grothe, PMI

"Now we can do it all with one person."

Ken Grothe, PMI

  • 1,000+

    Management companies

  • 55K+

    Associations

  • 6M+

    Doors

  • $25B+

    Community payments processed in 2025

Less tedious.
More meaningful.

Bring more of the relevant community story into the work. Help the next step move forward with less searching and repetition. Keep people in control.

Book a Demo Calculate Your Potential