After years of working with an outdated platform, Taylor Management’s employees were ready for something new to help them better manage 300 properties and 75,000 doors. But while the decision to switch to CINC Systems came easily after a two-year search, onboarding a large organization onto new software is anything but simple. Under the innovative leadership of Liz Comando, COO and CAM industry pioneer, Taylor Management successfully transitioned, establishing a strategic framework that other companies can follow.
Faster Work, Happier Teams, and Thrilled Clients
Taylor Management’s thoughtful approach to change management paid off. Even employees who were initially hesitant quickly became advocates for the new system.
“Once people started using it and word got out, it wasn’t just us talking about how great it was,” Liz says. “Their coworkers were telling them, ‘No, it’s really good.”
Adopting CINC’s platform has significantly reduced tedious tasks, like responding to repetitive homeowner questions. Taylor continues to roll out new features, including plans to implement CINC’s comprehensive AI solution, Cephai in 2025 with a dedicated AI task force.
Boards and communities have also embraced the change.
“They were thrilled to hear there was now a system where they didn’t have to make a phone call for every little thing.”
From Onboarding “Hero,” Liz Comando
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Step 1 Choose a tech partner with deep industry knowledge |
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Step 2: Assemble a team of Super Users |
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Step 3 Dedicate resources to training |
At CINC Systems, we understand that adopting new CAM technology can feel daunting. That’s why we don’t just hand you software—we become your partner in transformation. From day one, our team works closely alongside yours to ensure a smooth and confident rollout, providing responsive support every step of the way.
With CINC, you’re never going it alone. You’re backed by a platform built for growth, a team committed to your success, and tools that make work less tedious and more meaningful