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How to Update Your Information (and What to Do If You Can’t)

This guide provides you with clear instructions on how to update your personal account information in the platform, and what steps to take if you are unable to make changes yourself.

Step-by-Step Guide: 

Step 1: Go to My Account > Contact Info. 

Step 2: From here, you can edit most details related to your account including: 

  • First, Middle, and Last Name 
  • Email Address 
  • Phone/Contact Information 
  • Mailing Address 

Step 3: Once you are ready scroll down and click ‘Update User’ 

 

When You Can’t Update Your Information

In some cases, you may notice that certain fields cannot be edited. This happens when your association’s directory is managed in the CINC platform or another third-party database. 

What to Do?

If you cannot update your information: 

  1. Contact your Property Manager or General Manager for your association. 

  2. Request the update directly with them. 

  3. Once the manager makes the change, it will automatically sync and be visible in MyHOAst within 24 hours.

     

💡 Need Help? If you experience issues or need further assistance, please contact our support team at: 📧 HOAstsupport@cincsystems.com