Payment Processing Lead

Karen Owens

Karen Owens - Payment Processing Lead

Karen manages the payment processing and lockbox operations for CINC, including electronic payments submitted through online sources. As payment processing supervisor, she oversees a team of employees located in the Duluth office and at various lockbox sites all over the United States. In addition to supervising the payment processing team’s work, Karen always seeks ways to improve her department’s operation.

After retiring from a multi-decade career in international commerce, Karen joined the CINC team in November 2012 on a temporary basis. This quickly turned into a full-time position. Karen credits the environment at CINC as a major reason she came back to work after retirement. Karen finds the close, family-type atmosphere of her CINC colleagues inspiring because everyone works toward a common goal: accurate, timely processing of payments and prompt resolution of customer issues.