Training and Implementation Manager

Connie Franklin

Connie Franklin - Training and Implementation Manager

Connie has been a member of the management team at CINC since 2007, first as its Customer Support Manager and most recently as its head of training and implementation. Connie organizes and manages implementation projects and training for both new and existing clients. Her goal is to be sure that every CINC user understands all the features in the CINC system and is able to use them to their advantage.

Connie’s experience has focused on technology implementation in the real estate and property management industries. Before joining CINC, she held business analyst, implementation and training roles for software providers offering mortgage and real estate closing software. She also served as a mortgage-lending company assistant vice president.

Connie enhances her role as head trainer with her own enjoyment of learning. She celebrates the moment when “the light bulb goes on”–when a client begins to see how CINC can dramatically reduce the time they spend on functions that can now be automated within CINC. Connie ensures that CINC’s new clients are clients to stay.