Customer Support Manager

Cheryl Thompson

Cheryl Thompson - Customer Support Manager

Cheryl leads the customer-centric team that provides software support and payment processing. Since joining CINC in March of 2012, she has been key in the development of reporting metrics that allow CINC to measure effectiveness, improve customer service and ensure that quality and service exceed customer expectations.

Cheryl has a diverse background in accounting, customer support and software implementation. Before joining CINC, she served as Customer Service Director of Ingenico, Inc., for 11 years, managing their customer support call center and providing business analysis services to customers. While at Ingenico, she was a member of an international software project team that provided design, implementation and training of a CRM software product for offices in the US, Canada, Europe and South America. Cheryl gained her accounting experience by serving as Controller for 18 years with two service-based organizations.

Cheryl strives to build strong lasting relationships with CINC customers. Determined to provide the highest quality of service, she coaches her team to be active listeners because she believes that customer feedback is the key to the innovation and evolution of all CINC/AI.